The Rise of Generative AI: A ServiceNow Use Case

The rise of generative AI is a huge inflection point in our industry with implications for every business in every industry worldwide. However, for companies across the globe, generative AI becomes more meaningful and actionable when coupled with business and customer context and a powerful automation engine behind it.

ServiceNow is the intelligent platform for end-to-end digital transformation and the world’s most powerful low-code enterprise automation engine that enables companies to leverage generative AI in responsible ways to augment and accelerate processes for employees, customers, developers, admins and platform owners to drive productivity, reduce cost, supercharge self-service and more across their enterprise.

Our session will introduce Now Assist, Generative AI for ServiceNow.

Now Assist helps drive productivity on the Now Platform by:

• Augment agents, admins, developers, and end users with generative AI enabled Virtual Agent

• Provide more specific and relevant search results with Now Assist Search in Portals, Workspaces and Virtual Agent

• Connect to Open AI or Azure Open AI large language models with the Generative AI Controller

• Use low code tools to configure Generative AI capabilities like Q&A, summarization and connect to workflows