Cynthia Baughman is a strategic technology leader with over 35 years’ experience working in all aspects of IT. She has worked for the City of Garland, TX, for over 24 years, previously serving as the IT Network Services Manager, as an IT Business Relationship Manager, and as the Public Works Operations Technology Manager. She currently serves as the Water Utilities Technology Director, overseeing all of the utility’s technical initiatives, including asset management, GIS, SCADA, and cybersecurity, as well as the Water Operations call center.

She joined the Water Utilities division in 2014 to lead the cultural change that went with the implementation of their asset management system. She also serves as the Logistics Section Chief in the City’s Emergency Operations Center. She holds a Bachelor of Science from San Jose State University in Business – Information Systems, and several certifications, including NIMS, Business Continuity Planning, Project Management, and Business Relationship Management. As a member of Women in Technology, Women in Cybersecurity, and the Alliance of Technology and Women, she helps to promote STEM careers to children and teens. She speaks on a variety of topics including project management, asset management, crisis communications, and cybersecurity.