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Rachel Heim


Manager Solution Consultant

Rachel Heim


The Rise of Generative AI: A ServiceNow Use Case

The rise of generative AI is a huge inflection point in our industry with implications for every business in every industry worldwide. However, for companies across the globe, generative AI becomes more meaningful and actionable when coupled with business and customer context and a powerful automation engine behind it.

ServiceNow is the intelligent platform for end-to-end digital transformation and the world’s most powerful low-code enterprise automation engine that enables companies to leverage generative AI in responsible ways to augment and accelerate processes for employees, customers, developers, admins and platform owners to drive productivity, reduce cost, supercharge self-service and more across their enterprise.

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